. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days.

 . The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

1. The product must include the original tags, user manual, warranty cards, freebies and accessories.

1. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of ZH Mall packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box