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. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days.
. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of ZH Mall packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box